A day in Paradise or how to work in a 5 stars hotel

Hotel room in West LondonThey are the cornerstones of the 5 star hotel in West London. This is certainly the view of the head housekeeper, Marieta Polska, the Director of the housekeeping section of the palace. “Without them, there’s no hotel and even less luxury.”

Start of the day: 7 am. Clients are departing or arriving, others continue their stay in one of the 153 rooms and suites where the rate varies between £300 and £3,500 per night.

The head housekeeper gives the instructions for the day. The golden rule: everything must be perfect. Here, the household are technicians. The furniture is made of precious wood; there are marble floors… “We use specific products for each of these materials,” explains George Brown, the Manager of the hotel.

“On the mirrors or tiles in the bathroom, no smears. On the sheets, no folds! Doing the housework at home is one thing but in a hotel with 5 stars, it is very much another!” said Marieta Polska. “There may also be special instructions, adds the Director. For example: spread rose petals on the bed; place a gift; a bottle of champagne; remove alcohol from the minibar and replace toiletries with other products according to customer’s request.”

pillow for hotelFrancesca, one of the four nannies of the establishment, on the subject of pillows: “Some do not want pillows, others want more. Once, a client requested 12!

Throughout the day, the head housekeeper controls with precision the tasks that are performed. “In this business, you need the sense of detail”, she insists. Not only this… being a hotel housekeeper in a large hotel is an art. You need to have the flawless look – uniform, tight bun and light makeup – a look and a sense of discretion. “You have to keep composure and smile at any moment; even when the customer gets annoyed or requests the impossible”, adds Marieta. The highest achievement for the housekeeping staff is that clients forget that you are always around but at the same time you are always available for them, and he or she knows this. “Hotel housekeepers are in the front line,” declares Marieta Polska. “Whether a customer has a message or a requirement, it is assigned to us to deliver.

A housekeeper must be versatile, reactive and master several languages. Marieta recalls a situation where “A client, scheduled for an appointment, had a problem with the fastener on her dress. We had to find a solution in minutes.”

At 1 pm, it is the turn of the evening team to take over the service. One of its missions is called ‘The coverage service.’ During dinner, they must prepare rooms for the night. A clean bathroom, carpet slippers at the foot of the bed, a breakfast menu for the next day…

“When recruiting, we hire staff with experience, professionals who have already held positions in major hotels, says the Director.” We also take in young learners; people undergoing special training at ones of the best schools in the UK ”.

“In short, we are looking for rare gems that have a passion for the profession.” concludes the head housekeeper.

Leading Provider in Hotel and Spa Linens Debuts ‘Emergency’ Swimsuit for Guests

Press Release

FOR IMMEDIATE RELEASE:

Leading Provider in Hotel and Spa Linens Debuts ‘Emergency’ Swimsuit for Guests

(Paris, France) — (July 22 2015) As a leading provider of disposable linens since 1993, Caractère Paris has developed a new line of disposable swimwear that is affordable for guests.

Spare 2-Piece Bikini for massageTypically, only the finest hotels come equipped with spare bathing suits, but thanks to Caractère Paris, hotels and spas can be ready when asked for an ‘emergency swimsuit’ by guests. Made of high-quality, soft, stretchy polyester with Spandex (elastane), these non-disposable swimsuits are fit for even the most chlorinated pools or the saltiest seawater.

“Believe it or not, even during summer time, 20% of all hotel guests arrive having forgotten entirely about swimwear. Most of them being men,” explains Emmanuel Gohet, who is the Marketing Manager for Caractère Paris. “It’s always a bit embarrassing for the guests, but they always ask the receptionist if they have something to borrow or to buy to jump in the swimming pool during  the seasonal hot weather. We’ve worked to provide an affordable solution for hospitality service providers.”

The swimsuits are offered in three different styles including:

  • Two piece bikini: Triangular cups with discreet padding and extra breast support, and a comfortable white lining in the bra and crotch area. Ties around the neck and on both hips, which ensures a secure and adjustable fit.
  • One piece: Scoop-cut back, with discreet padding and extra breast support, and a comfortable white lining in the bra and crotch area. Brief-style Shorts – Stretchy; lined with a comfortable, protective layer of white mesh fabric, an elastic waistband and a tie-cord.
  • Boxer-style shorts: Lower thigh length, lined with a comfortable, protective layer of soft white mesh fabric and an elastic waistband to ensure a secure and pleasing fit.

All suits are made from 95% Polyester and 5% Spandex elastane, with fibers intermeshed for a comfortable fit. Prices vary from €32.28 to €38.88 for a pack of 6 that includes two suits for men, two for women and 2 for kids from sizes XS to 4XL to accommodate the diversity of guests.

“Unlike most companies, we offer the bathing suits in just one color, black. This ensures a stylish, comfortable and practical swimwear look through its classic color, allowing to keep costs low for purchasers and guests who purchase them as well.”

Whether it be a complimentary item or sold to guests of resorts, spas and public pools, Caractère Paris’s latest luxury style swimsuits adhere to regulation and dress codes that do not permit the use of other, more risqué or loose cut swimwear, providing a prime solution for hotels and guests alike. Priced at about £5 each, hospitality companies now have affordable and functional options that allow both profit and added customer service to guests in need of a swimsuit.

About the company:

Founded in 1993, Caractère Paris is a French manufacturer of disposable linens that services the hospitality industry and service providers throughout Europe, mainly markets in France and Germany. They are a trusted company with prestigious clients such as Hilton International and Accor Hotel, with a strong presence on the web with online direct sales for small B&B, beauty parlors and boutiques.

For media inquiries regarding Caractère Paris, those interested are encouraged to contact the company’s Marketing Manager, Emmanuel Gohet directly at + 33 1 49 89 01 83 or via email at emmanuel.gohet@caractere-paris.com. To learn more about the company or their line of disposable bathing suits, please visit: www.disposable-linen.co.uk or and disposable swimwear

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