Nowadays when we stay at hotels, we’re very used to finding reception items upon our arrival; but it’s not always the case. The amount of money you pay for a room doesn’t necessarily equate to the service you’re going to get, as there are some very expensive hotels that don’t offer reception items, and on the other hand there are some very cheap ones that do offer them. Having said this, it is true that most luxurious hotels do offer these items, because they want to offer the best attention possible to their guests, because that’s what it’s all about: the attention that particular hotel wants to give to details and the kind of experience they want they’re guests to have.
While both toiletries and amenities are considered important, there is a difference between them:
Toiletries are the products we usually find inside the bathroom, and they’re more commonly used than other amenities. They can include: shampoo, body gel, shower cap, toothbrush etc.
Amenities are the products that are given to provide each guest with a better experience at the hotel, and hopefully make them a loyal customer. These give added comfort and while not entirely necessary, they certainly make the guests’ stay a lot better. Depending on the quality of the hotel, are the possible items you could find in the room. Slippers, robes, pens… are amonst the most common, but nowadays in very luxurious hotels they even offer ipads, smartphones and other electronic devices.
These items, were not always a usual thing to find in the rooms where you stay at, until the XX century they probably didn’t even cross the minds of most hotel owners, nevermind them being a priority.
Slowly and surely, as the amount of travelers increased so did the inns and acommadations were they had to stay in (although hygiene and privacy weren’t considered important at that moment) and things started progressing; most of this happening at the time of the Industrial Revolution. Amernities started being more popular when private bathrooms were incorporated into the rooms, which didn’t happen until the 1990’s in the United States.
As I previously stated, having these products in the room helps guests feel happy and makes it more likely for them to return in the future or even tell their friends and family about the wonderful hotel they stayed at. So while it may not seem like much or very important, amenities make a world of a difference.